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On-Premise

What to Check if You Cannot Log in with a New License?

If you are facing issues with logging in with a new license, we recommend that you follow these steps:

  • Log in to your old subscription

  • Change the subscription there

  • Log in with the new subscription

Use Credentials:

- USERNAME: admin account username (not email)

- PASSWORD: license key as Password.

If copying the license key, make sure to not copy any blank spaces, additional characters, etc.


An explanation of how to activate an On-Premises license can be found here.

Still need help? Ask the team